Complaints policy

It is natural that parents may, occasionally, be concerned about an aspect of their child’s education or welfare
at school. This could include issues concerning the school’s approach to aspects of the curriculum, homework,
behavioural problems or any other issue.
The school welcomes enquiries from parents about any matter. Teachers and staff will explain the school
practices, policies, and how they affect the pupils. The vast majority of concerns will be handled by the class
teacher or by the subject leader if this is more helpful. If in doubt, keep asking until you are completely
satisfied as all staff are eager to help.

We take all informal concerns seriously at the earliest stage. The usual format is to speak to the child’s class
teacher in the first instance, or to contact the school office to arrange an appointment to discuss your concern
with whoever you wish. At all times the staff will help to resolve a problem.

If occasionally parents feel they must state their concern formally, this too is not a problem. The school has
defined procedures for handling complaints so don’t be embarrassed if you feel an issue warrants more

For more information about the procedure and a copy of the policy, please contact the Academy office.

Alternatively, the policy can be downloaded here.
DCAT Complaints Policy